Online Check-in
Web Page for Your Hotel

  • No more front desk queues

  • No download required

  • Increased guest satisfaction

  • Boost staff productivity

Set up for your hotel in 15 minutes!
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First impressions mostly determine
guests’ mood for their entire stay.

A smooth start is crucial for ensuring maximum guest satisfaction and 5-star reviews.

Long lines at the front desk are the leading cause of initial dissatisfaction for guests in hotels worldwide, resulting in negative first impressions that impact their whole experience. Each face-to-face check-in process takes up to 10 minutes, has higher likelihood of errors, and demands more staff. As a hotelier, it is crucial to fix this issue to maximize profits & guest satisfaction. Thanks to GuestService's Online Check-in tool, you can eliminate all these problems for little to no cost and create a lasting positive first impression.

Book a Demo

Create Your Hotel’s Branded
Online Check-in Page

  • Customizable branding
  • No app download
  • Quick page setup
  • Multi-language support
  • QR code generator
  • Desktop & Mobile support
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Responsive image

Boost Your Hotel’s
Revenue

  • Enrich CRM data
  • Improve front desk staff productivity by allowing them to better focus on their more important work rather than operational workload.
  • Increase your upsell potential by providing your guests with a seamless first impression, enhancing the rest of their stay.
  • Decrease likelihood of data errors.

Create your Hotel’s Online Check-in
page in under 15 minutes.

Still not sure how it works?
Book a Demo

These companies are already using GuestService.
When will you?

GuestService’s Online Check-in tool is fully customizable to fit your brand. The online check-in page is tailored with your preferred images, colors, logos, brand language, and more.

Step 1

  • Choose the information you would like to collect from your guests.

Step 2

  • Choose your colors, images and logos, to customize your branding.

Step 3

  • Generate QR codes for your Online Check-in page.

Step 4

  • Add QR codes to your front desk and links to your welcome emails.

An online hotel check-in tool is a digital platform that lets guests complete check-in before arrival, streamlining the process for both guests and staff by eliminating the face-to-face check-in process.

As a hotelier, using GuestService’s online check-in tool enhances guest satisfaction and staff efficiency with a smooth, contactless process. As a result, it reduces front desk workload, improves service personalization, attracts tech-savvy travelers, ensures accurate data, and can lead to cost savings.

GuestService’s online check-in tool operates by inviting guests to complete the process digitally before arrival, including personal details, room selection, and preferences. Upon completion, guests receive a digital key on their smartphone, bypassing the front desk. The tool integrates provided information into the hotel's system for accurate records and sends updates on room readiness, streamlining operations and enhancing convenience.

Yes, it works on both kiosks and tablets. Kiosks in the lobby offer self-service check-ins, while tablets enable staff to assist guests anywhere in the hotel, improving the level of service. Both options ensure a seamless experience to improve guest contentment and operational effectiveness.

Our online hotel check-in tool supports all languages through its multi-language compatibility feature, powered by AI.

Great news! You don’t need PMS integration to use our online check-in tool. However, if you want to import your online check-in guest data into your PMS, we already integrate with many systems, including Oracle Cloud, Opera, and more. Please contact our support team to check compatibility with your specific PMS. If your PMS system is not currently supported, we offer free implementation support, provided you obtain integration confirmation from your PMS vendor.

When a guest completes the online check-in, we send a 5-digit PIN to their email address. Guests present this PIN to your front office team to complete their check-in. This process verifies the guest's email address and ensures end-to-end security, protecting their privacy at every step.

When a guest completes the online check-in, we send a 5-digit PIN to their email address. Guests present this PIN to your front office team to receive their room key. At this step, you can verify their ID and vet the submitted data. If a physical signature is legally required, you can use our print button to print the provided data, obtain the guest's signature, and file it accordingly. We also support digital signatures if they meet your legal requirements.
★ ★ ★ ★ ★

"As a luxury boutique hotel, we were hesitant to invest in a platform like GuestService, but we're so glad we did. The platform's tailored services have helped us stand out from our competitors, and our guests have appreciated the personalized attention they receive. Our account manager has been a pleasure to work with and has helped us make the most out of the platform. We highly recommend GuestService to any hotel looking to enhance their customer service experience."

Ruby R. Hernandez

Hotel Investor

★ ★ ★ ★ ★

"GuestService has transformed the way we manage our resort. Its intuitive platform has allowed us to streamline our restaurant operations, boosting efficiency and improving our guests' experiences. With GuestService's app, we can offer a personalized and seamless experience to our guests, and its reputation management tools have helped us connect with customers and increase sales. We highly recommend GuestService to any hotel looking to elevate their operations and guest satisfaction."

Thomas M. Dipietro

Hotel Manager

★ ★ ★ ★ ★

"Our guests have been raving about our hotel's app since we started using GuestService. It has made their stay so much more convenient and personalized. The ordering module and messaging hub have made communication with guests a breeze, and our staff has been able to respond quickly to requests. I highly recommend this platform to any hotel manager looking to enhance their guests' experience."

Silvia Natalia